Refund policy

Refund Policy

Last updated: September 27, 2026

Returns
We want you to love what you ordered. If something isn't right, unused and unwashed items in their original condition can be returned within 14 days of delivery for a refund to your original payment method or store credit, your choice.

Because each piece is handmade, we're not able to accept returns on items that show signs of use, or on custom or made-to-order pieces made specifically for you — unless the item arrived damaged or defective.

How to Start a Return
Reach out through our Contact page with your order number and the reason for the return. We'll send you instructions for sending the item back. Return shipping is the customer's responsibility unless the item arrived damaged or we made an error with your order.

Damaged or Defective Items
If your order arrives damaged or with a workmanship defect, contact us within 7 days of delivery with photos of the item and packaging, and we'll send a replacement or issue a full refund, including shipping.

Exchanges
Need a different size or color? Start a return for a refund and place a new order — this is the fastest way for us to get the right piece to you, since our small-batch stock changes quickly.

Refund Timing
Once we receive and inspect your return, we'll notify you and process your refund within 5 business days. It may take a few additional days for your bank or card issuer to post it.